Using Online Banking Among Covid-19 Pandemic: A Systematic Literature Review

The main objective of the study is to review research conducted about online banking, focusing on effect Covid-19 pandemic using banking services as a marketing channel. used systematic literature previous studies, so that these studies included period before and after pandemic. From reviewing research, find had positive impact market, resulted in social distancing laws led resort electronic conduct business, including banking. In addition, this concluded among most important factors affecting quality services; availability security, privacy, ease use, trust was from customer's point view. recommendations, we need more services, limitations them developing countries. Keywords: Online channels, pandemic, DOI: 10.7176/RJFA/12-18-01 Publication date: September 30 th 2021